Many companies would like to offer more self-service, but they don't know where to start. Our solution: A separate workshop to optimize self-service.
Is a bigger budget really the decisive factor for first-class customer service? Or are there other ways for companies to offer customers a good customer journey?
In our analysis of the best practices for a self-service portal, we came across many excuses and challenges time and again.
How can you pick up your customers at a central location and offer a smooth customer journey through your self-service?
How can you offer your customers a personalized, frustration-free and, above all, quick digital solution to their request?
Energieversorgung Oberhausen was faced with the challenge that its online registration routes had to retrieve a lot of data.
Less effort in customer service and at the same time increased customer satisfaction thanks to the interactive spare parts catalog.
%202.webp)
%201.webp)
