Portallösung

Digitize your retailer network with a B2B dealer portal

Seamless integration, efficient processes, and improved communication — all in one place to accelerate your business growth.

Order management and processing

Allow your retailers to place, track, and manage their orders directly from the portal. This includes features for automated order processing, managing returns and cancellations, and viewing order histories. This makes the ordering process simple and efficient.

Product Information Management (PIM)

A well-integrated PIM system helps your retailers to inform their customers more precisely and helps with marketing and selling the products. These are enriched by the system with detailed information, specifications, availabilities, prices and high-resolution images.

Customer and reseller support

Includes features such as FAQs, knowledge bases, support ticket systems, and live chat features. These tools enable retailers to quickly find answers to their questions and receive assistance when needed, resulting in improved customer satisfaction.

Performance dashboards and reporting

You get access to portal dashboards and reports that display key performance indicators such as sales figures, inventory, and customer feedback. These features help you make more informed business decisions and adjust your sales strategies.

Integrated communication tools

Encourage direct communication with your retailers through integrated messaging systems, forums, or bulletin boards. This makes it easier to exchange information, makes it possible to react quickly to market changes and strengthens the relationship with your dealer networks.

Use Cases

Mechanical and plant engineering

In mechanical and plant engineering, retailers can use a B2B portal not only to order spare parts, but also to view technical documentation, use training materials and make support inquiries. The portal serves as a central point of contact for product catalogues, order histories and the administration of service inquiries, which simplifies maintenance and repair processes for complex machines and systems.

Electrical engineering and electronics

In this sector, a B2B portal gives retailers access to a wide range of product information and technical specifications. It makes it easy to order components and provides access to marketing support and sales training. It supports the sales process by providing updates on new products and technologies, which helps retailers to better inform and advise their end customers.

Automotive

A B2B dealer portal offers automotive dealers a comprehensive platform for managing new car orders, spare parts orders, and service inquiries. Dealers can adjust vehicle configurations, check availability and monitor delivery times. It also provides access to technical documentation, training materials, and marketing resources to increase brand awareness and customer satisfaction.

Renewable energy

For providers of renewable energy, a B2B dealer portal serves as a central tool for planning and implementing projects. Retailers and installers can use the portal to register projects, order necessary components, track delivery times and access technical documentation and installation instructions. It promotes the exchange of best practices and provides training to increase efficiency in project implementation.

Chemical and pharmaceutical industries

For chemical and pharmaceutical companies, a B2B portal provides a secure environment for sharing sensitive information, including compliance documents, safety data sheets, and product certifications. Distributors can place orders for chemicals and pharmaceutical products, monitor inventory status, and get access to detailed product information and handling instructions to ensure compliance with regulatory requirements.

Die Vorteile von B2B dealer portal

Improved data and information flows

Ensure seamless communication between all levels of your network with a B2B portal. With real-time data access and sharing, you can ensure that everyone involved is always up to date, making decisions based on up-to-date information, and thus improving customer satisfaction.

Scalability for future growth

A B2B merchant portal is designed to grow with your business. With easily scalable features and the ability to add new retailers or functionalities as needed, you're prepared for any future challenge.

Increasing efficiency across the entire dealer network

Automate routine tasks, reduce manual effort, and enable retailers to access information and resources faster and more efficiently. A portal simplifies orders, warehouse management, and customer communication, saving time and increasing productivity.

Increased security and compliance

With cutting-edge security protocols and privacy policies, a portal protects sensitive data and ensures compliance with industry-standard standards. Rely on a secure platform that protects your business and partners from cyber threats.

That's what our customers say

“Our B2B dealer portal has not only increased our internal efficiency, but also offers our retailers enormous added value through easy access to products, spare parts, technical information and services. This portal underscores our commitment to quality and customer service and strengthens the relationship with our retailers worldwide. ”

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Robert Hoffmann // Customer Care Director FOCUS

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B2B portal for Kalkhoff's dealer network

Zur Erfolgsstory

Die passende Erfolgsstory

Kalkhoff is part of FOCUS & Kalkhoff Holding GmbH, one of Europe's largest bicycle manufacturers. Among other things, they are known for their extensive commitment to research and development. We continuously invest in improving products and technologies to set new trends and meet customer needs. One of these long-term technology projects is the B2B retailer portal.

To the success story