Less effort in customer service and at the same time increased customer satisfaction thanks to the interactive spare parts catalog.

Faster, more accurate and always available.
Users only need the series or article number to find the product with all the spare parts offered. The search result shows a parts list and an exploded drawing, in which the part you are looking for can be quickly identified.
Spare parts can be selected directly in the interactive exploded drawing of the product. The parts list is linked to the drawing and jumps to the selected spare part, which can now be purchased or added to the shopping cart.
The parts list shows current data on the price and availability of spare parts around the clock. This is made possible by interfaces to your company's systems.
All functions of the digital spare parts catalog are of course also optimized for mobile devices. Spare parts can thus be ordered directly from where they are needed.
Your customers get an efficient and user-friendly tool that allows them to order spare parts at any time. This increases satisfaction and ensures long-term customer loyalty.
Downtime can be reduced and repair processes can be accelerated. This results in higher revenue for your company because your customers become significantly more productive and efficient.
A digital catalog is accessible 24/7 from anywhere. This enables a faster response to maintenance and repair requirements, which is particularly beneficial in critical situations.
By optimizing the ordering process and reducing incorrect orders, you can reduce inventory costs as fewer unnecessary parts need to be kept in stock.
Kalkhoff is known for its extensive commitment to research and development. They continuously invest in improving products and technologies to set new trends and meet customer needs. One of these long-term technology projects is the B2B retailer portal. It offers an intuitive user interface that gives dealers easy access to a digital spare parts catalog and many other functions.
Data is brought together from various systems to make it much easier for your customers to search for spare parts. The digital spare parts catalog is connected to your online shop and Enterprise Resource Planning (ERP) via interfaces. Optionally, your customer relationship management (CRM), ticket system or product information management (PIM) can also be connected to integrate further helpful data.
Gemeinsam klären wir deine Fragen und schauen, wie eine Umsetzung aussehen könnte.
How secure is our data in the digital spare parts catalog?
Safety is our top priority. The digital spare parts catalog uses advanced encryption technologies and compliance protocols to protect your data and comply with data protection regulations.
What type of technical support and maintenance services are offered?
We regularly carry out maintenance within planned periods of time to minimize downtime and ensure continuous availability. Our offer includes regular updates, security patches and individual support for your portal and interfaces to your systems.
What does it cost to develop a digital spare parts catalog?
The costs of developing a digital spare parts catalog vary depending on the scope of the project and the specific requirements of your company. Unfortunately, we can't give you a standard price here, as each company offers differently complex products and spare parts. The quality of existing data also has an influence on the price of development. We would be happy to offer you individual advice to determine your potential return on investment together and to prepare a specific offer.
What training options do you offer for using the digital spare parts catalog?
To support your employees and customers, we offer comprehensive training programs that can be carried out both online and on-site to ensure efficient use of the spare parts catalog. This includes setup instructions, best practices for use, and technical support if you have any questions or issues.
Can we adapt the digital spare parts catalog to our specific needs?
Absolutely. Our digital spare parts catalog offers extensive customization options to ensure that it is tailored precisely to your business processes, brand identity, and specific requirements. We can also incorporate the individual habits of your customers and retailers to offer them the best possible user experience.
How up-to-date is the information in the digital spare parts catalog?
We use dynamic update options so that all information in the digital spare parts catalog, including availability and prices, can be updated in real time. Once you have this information available, it can also be presented in the application to ensure accuracy and reliability.
Can the digital spare parts catalog for mobile devices be optimized?
Yes, our digital spare parts catalog is fully responsive and optimized for use on mobile devices such as smartphones and tablets to enable access from anywhere. Your customers and retailers can access the application 24/7 and from anywhere. They therefore no longer have to leave their workplace to search for a spare part on the PC.
Can the digital spare parts catalog be integrated into existing systems?
Yes, our digital spare parts catalog is designed in such a way that it can be flexibly integrated with a wide range of systems to ensure a smooth flow of data and an efficient way of working. Interfaces to your online shop and ERP system are essential to display products, prices and availability. Optionally, additional systems can be connected to personalize the user experience and enrich the products with further information.