Increased online sales of spare parts through customer self-service
Less effort in customer service and at the same time increased customer satisfaction thanks to the interactive spare parts catalog.
Digital interactions
Digitale Funktion
Optimize your customers' maintenance and repair processes with our digital spare parts catalog
Faster, more accurate and always available.
User-friendly spare parts search
Users only need the series or article number to find the product with all the spare parts offered. The search result shows a parts list and an exploded drawing, in which the part you are looking for can be quickly identified.
Interactive exploded drawings
Spare parts can be selected directly in the interactive exploded drawing of the product. The parts list is linked to the drawing and jumps to the selected spare part, which can now be purchased or added to the shopping cart.
24h live information
The parts list shows current data on the price and availability of spare parts around the clock. This is made possible by interfaces to your company's systems.
Optimized for mobile devices
All functions of the digital spare parts catalog are of course also optimized for mobile devices. Spare parts can thus be ordered directly from where they are needed.
Use Cases
Aerospace
In the aerospace industry, digital spare parts catalogs enable precise and rapid identification of specific parts for aircraft maintenance and repair. This is crucial for maintaining high safety standards and minimizing ground time.
Food and beverage industry
Companies in the food and beverage industry use digital spare parts catalogs to optimize the maintenance of their production lines. The rapid identification and ordering of spare parts helps to ensure compliance with hygiene standards and to minimize downtime, which is critical to maintaining food safety and quality.
Power generation and distribution
Operators of power plants and energy distribution networks can use digital spare parts catalogs to ensure the availability and rapid replacement of critical components. This supports a continuous energy supply and prevents long-term outages.
Automotive
Car manufacturers and suppliers use digital spare parts catalogs to provide their customers with fast and reliable after-sales service. Workshops can easily find and order the spare parts they need for repairs and services, which leads to better customer satisfaction.
Mechanical and plant engineering
Industrial companies in mechanical and plant engineering can use digital spare parts catalogs to increase maintenance efficiency. Technicians can quickly identify the right parts for maintenance and repair, which reduces downtime and increases equipment productivity.
Improving customer satisfaction
Your customers get an efficient and user-friendly tool that allows them to order spare parts at any time. This increases satisfaction and ensures long-term customer loyalty.
Productivity increase
Downtime can be reduced and repair processes can be accelerated. This results in higher revenue for your company because your customers become significantly more productive and efficient.
Increased accessibility
A digital catalog is accessible 24/7 from anywhere. This enables a faster response to maintenance and repair requirements, which is particularly beneficial in critical situations.
Cost reduction
By optimizing the ordering process and reducing incorrect orders, you can reduce inventory costs as fewer unnecessary parts need to be kept in stock.
That's what our customers say
Die passende Erfolgsstory
Kalkhoff is known for its extensive commitment to research and development. They continuously invest in improving products and technologies to set new trends and meet customer needs. One of these long-term technology projects is the B2B retailer portal. It offers an intuitive user interface that gives dealers easy access to a digital spare parts catalog and many other functions.
Technical integration into your systems
Data is brought together from various systems to make it much easier for your customers to search for spare parts. The digital spare parts catalog is connected to your online shop and Enterprise Resource Planning (ERP) via interfaces. Optionally, your customer relationship management (CRM), ticket system or product information management (PIM) can also be connected to integrate further helpful data.
Du interessierst dich für diese Lösung?
Gemeinsam klären wir deine Fragen und schauen, wie eine Umsetzung aussehen könnte.
Frequently asked questions
How secure is our data in the digital spare parts catalog?
What type of technical support and maintenance services are offered?
What does it cost to develop a digital spare parts catalog?
What training options do you offer for using the digital spare parts catalog?
Can we adapt the digital spare parts catalog to our specific needs?
How up-to-date is the information in the digital spare parts catalog?
Can the digital spare parts catalog for mobile devices be optimized?
Can the digital spare parts catalog be integrated into existing systems?