Transforming Your Customer Service with a Self-Service Portal
Give your customers direct access to information, support, and services — around the clock.
Product catalogs and configurators
Your customers can navigate through detailed product catalogs and assemble products themselves according to their specific requirements using configurators. This simplifies the sales process and can also simplify the search for solutions to problems.
Order overview and management
Your customers can view their order history, track current orders and, if necessary, receive suitable solutions for their ordered products without having to search for them for a long time.
account management
Within account management, your customers can independently manage their personal data, account settings and preferences. This gives customers full control over their information and preferences, leading to higher user satisfaction and reducing administrative tasks for your team.
knowledgebase
A knowledge database provides central access to an extensive collection of articles, instructions and frequently asked questions (FAQs), which help customers find solutions to their concerns on their own. By connecting to the order history, this area can be highly personalized.
ticketing system
Using a ticketing system, customers can create support requests as tickets directly in the portal, track their processing status in real time and add additional information as needed. This ensures structured and efficient communication between customers and the support team, which allows inquiries to be resolved more quickly.
Use Cases
Mechanical and plant engineering
In mechanical and plant engineering, a self-service portal allows your customers to quickly and easily identify spare parts, view technical documentation and place orders directly. It also supports the planning of maintenance and repair work by providing instructions and enables support tickets to be created for technical inquiries.
Energy sector
For companies and customers in the energy sector, a self-service portal provides access to consumption data, enables contract management and supports communication regarding energy efficiency measures. Customers can analyse their energy consumption, identify optimization potential and take immediate measures to increase efficiency or request consulting services.
Electronics sector
In the electronics industry, customers can access current product catalogs via a self-service portal, configure electronic components according to specific requirements, and access technical instructions and data sheets for product integration. This supports rapid product selection and configuration and promotes efficient integration into existing systems.
Automotive supplier
A self-service portal enables OEMs and suppliers in the automotive industry to configure vehicle parts and components, place orders, and track the status of deliveries in real time. It serves as a central platform for managing the supply chain and improves communication between manufacturers and suppliers to optimize production planning.
Chemical and pharmaceutical industries
For your customers in the chemical industry, a self-service portal provides direct access to important safety data sheets, product certifications and detailed information on chemical products. It simplifies the ordering process for chemicals and enables efficient management of orders and deliveries, which is particularly helpful when complying with strict safety and compliance regulations.
Improved customer satisfaction
The self-service portal enables customers to access the information and services they need anytime, anywhere, which reduces waiting times and increases satisfaction.
Customer service scalability
Your self-service portal can help the majority of your customers with automated processes, which reduces your staff costs and ensures the scalability of your customer service. In addition, the portal is modularly expandable and can also offer additional functions without much effort.
Increasing efficiency
By automating routine inquiries and ordering processes, the portal relieves your customer service team. Your experts can focus on more complex inquiries and have less administrative work.
Data-based insights
Through interactions in the self-service portal, you gain valuable insights into customer preferences and behavior, which can be used to optimize products, services, and customer experiences.
That's what our customers say
“With our new self-service-portal, we were able to increase customer satisfaction. It is impressive how quickly and efficiently problems can now be solved independently by our customers. ”
Stefan Brunner // Head of CX Projects
Die passende Erfolgsstory
Teufel is Europe's largest direct seller of audio products. For the 2023 Christmas season, they wanted to expand the self-service offering in customer service in order to be able to use the existing resources more effectively for truly urgent customer problems. In summer 2023, we therefore began developing a self-service portal.
Technical integration into your systems
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Frequently asked questions
How is data backed up in the self-service portal?
How can the self-service portal be integrated into existing IT systems and software solutions?
How easy is the self-service portal for end users (e.g. employees, customers, suppliers) to use?
Can the self-service portal be adapted to specific business processes and user requirements?
What are the costs associated with developing, implementing, and maintaining a self-service portal?
Can a self-service portal scale as my business grows and the number of users grows?
How can the success and effectiveness of the self-service portal be measured?
Does the self-service portal comply with all relevant legal and industry-specific regulations?
How long does it take to implement a self-service portal?
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